We take the privacy of your information seriously and this Privacy Notice contains important information on the personal information we collect about you and what we do with your information.
We won’t disclose your information to anyone, other than as set out in this Privacy Notice
Collection of your information
We may collect, use and share information about you and your transactions to enable us to administer your affairs and provide our services to you, as described in our terms of engagement with you, and to comply with our legal obligations.
This information means personal data, confidential information and/or tax information relating to you which is collected from you directly, from someone acting on your behalf, together with other information available to us.
Under GPDR you have the right to:
- Know how your personal data is used
- You may make a written request for a copy of certain personal records we hold about you.
- Have your data corrected If you consider it to be incorrect.
- Require your data to be erased from our records if you cease to use our services.
- Restrict the processing of your data and where it is provided, provided it does not prevent us from performing our services.
Use of your information
We will undertake measures to keep your information confidential and it will only be processed by members of our staff who have received appropriate training.
We will preserve your data on our records for as long as it is required to perform our services, but we will have it deleted once they are completed and it satisfies statutory requirements for retention.
We will process, transfer and disclose your information to:
- Verify your identity. We may make and keep copies of identification evidence you provide.
- Provide our services
- Deal with any of your transactions
- Meet compliance obligations
- Perform financial crime risk management activity
- Collect any money you owe us
- Perform credit checks if we consider it necessary.
- For internal operational requirements
- Manage our relationship with you (including any marketing and market research you agree to).You should tell us if you change your mind about receiving marketing information or about participating in market research.
- To ensure we carry out your instructions accurately, to help us improve our service and in the interests of security, we may monitor and/or record your communications with us, such as telephone calls and conversations.
- We may make and keep copies of identification evidence you provide.
Sharing your information
When we use your information for the purposes set out above, we may transfer and disclose it to:
- Any judicial, administrative, public or regulatory body, any government, any tax authority, securities or futures exchange, court, central bank or law enforcement body, or any of their agents with jurisdiction over Pennington Williams.
- Persons that you have authorised to act on your behalf.
- Any financial institutions, fraud prevention agencies, trade associations, credit reference agencies and debt recovery agents, if we consider the disclosure to be appropriate.
- Any third party:
- We use to provide services to you
- For marketing purposes where you’ve consented to marketing.
The above recipients may also process, transfer and disclose your information for the purposes set out above and they may be in countries where data protection laws don’t provide the same level of protection as in the UK. Regulations implementing international agreements on tax compliance may require us to report certain information about you (and/or about connected persons) to the tax authority in the country in which your account is maintained (e.g. HM Revenue & Customs in the UK). The tax authority may transfer that information to any tax authority in countries where you or a connected person may be tax resident. However, whether it is processed in the UK or overseas, your information will be protected by a strict code of secrecy and security applying to all members of Pennington Williams.
If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email Lisa Taylor at email@example.com or telephone her on 0151 334 2444.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:
Information Commissioner’s Office
Website – https://ico.org.uk/concerns